Privacy Policy

Introduction

ProTenders ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website protenders.co.za and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• • Register for an account
• • Subscribe to tender alerts
• • Fill out a contact form
• • Subscribe to our newsletter
• • Provide feedback or suggestions

This information may include:

• • Name and business name
• • Email address
• • Phone number
• • Company information
• • Industry sector and business interests

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• • IP address and browser type
• • Operating system and device information
• • Pages viewed and time spent on pages
• • Referring website addresses
• • Search terms and browsing behavior

How We Use Your Information

We use the information we collect to:

• • Provide, operate, and maintain our tender notification services
• • Send you relevant tender alerts matching your preferences
• • Improve and personalize your user experience
• • Respond to your inquiries and provide customer support
• • Send administrative information and service updates
• • Analyze usage patterns to improve our platform
• • Detect and prevent fraud and security issues
• • Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for:

• • Authentication and security
• • Remembering your preferences
• • Analytics and performance monitoring (Google Analytics, Microsoft Clarity, Mixpanel)
• • Improving user experience

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• • Service Providers: With third-party service providers who perform services on our behalf (email delivery, analytics, hosting)
• • Legal Requirements: When required by law or to protect our rights and safety
• • Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
• • With Your Consent: When you have given us explicit permission to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• • Encryption of data in transit using SSL/TLS
• • Secure database storage with encryption at rest
• • Regular security audits and updates
• • Access controls and authentication mechanisms

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Your Privacy Rights

Under the Protection of Personal Information Act (POPIA) and other applicable privacy laws, you have certain rights regarding your personal information:

• • Access: Request access to your personal information we hold
• • Correction: Request correction of inaccurate or incomplete data
• • Deletion: Request deletion of your personal information
• • Objection: Object to processing of your personal information
• • Data Portability: Request transfer of your data to another service
• • Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, please contact us at tendersportlight@gmail.com

Third-Party Links

Our website may contain links to third-party websites, including government tender portals and official procurement sites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of South Africa. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than South Africa. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

POPIA Compliance

ProTenders is committed to complying with the Protection of Personal Information Act (POPIA) of South Africa. We process personal information lawfully, fairly, and transparently, and only for legitimate business purposes. We implement appropriate safeguards to protect your information and respect your rights as a data subject.